We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (28)
4 Stars (15)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
22 Apr 2019 12:13
FR: one thing to say: I love!! The product arrives wrinkled, but once ironed and the wires that exceed cut it is perfect! There is the inner pocket for the wand. The tie is beautiful. The only downside is the coat of arms that is not beautiful, but just change it (I found a better 50 cents). I measure 160 cm and a size M arrives mid calf. I really love it! I recommend you!! EN: One thing to say: I love it!! The product arrives crumpled, but once ironed and the threads that go out cut it is perfect! There is the inner pocket for the baguette. The tie is beautiful. The only downside is the coat of arms is not beautiful, but just change it (I found a better 50 cents). I measure 160 cm and a size M comes to me mid calf. I really love! I recommend you!!
20 Apr 2019 07:21
Very unpleasant smell :( i hope that washing will help. Not very qualitatively made the emblem of gryffindor. Threads stick out in places. The parcel came quickly.
19 Apr 2019 01:28
Super! Arrived in the announced times!
18 Apr 2019 19:35
Very good cover with. Quality Excellent Tie show and scarf perfect Can buy worth .. My son! Here was much more expensive.
18 Apr 2019 10:11
Thought would be bigger
17 Apr 2019 23:35
I've got Hufflepuff robe. The inner color could be more yellow and it's a lot like plastic...but for the price it's very good. Tie is very nice!
17 Apr 2019 05:32
it is a little shorter then I thought it would be, but other then that, it is great.
15 Apr 2019 00:18
The rope is fine, but a little bit narrow on the backside. Price/quality good. With some DIY improvements can be perfect ^_____^
13 Apr 2019 19:00
13 Apr 2019 13:50
Size was a bit larger than advertised. Guess we can keep it for a couple more years :-)
12 Apr 2019 20:18
Excellent store's attention. Attentive to any query.
12 Apr 2019 11:50
Sews normally, the height of the child 155 perfectly fit the size s adult.
11 Apr 2019 09:15
It's good, pedi l i stay little short xl would have been better
10 Apr 2019 05:24
Quality pts good!!! Quick. The truth is a bit too big a cape. The growth of the girl is 153.
10 Apr 2019 01:06
it was little smelly. Better wash in hands becouse of the red .Im 157 cm tall and took XL and its to my ankels . So happy with it . thank you store
10 Apr 2019 00:26
It comes a little frayed but it's okay
9 Apr 2019 20:27
Very nice robe, although smaller than we had expected. Need to choose a larger size.
8 Apr 2019 20:25
Excellent and very fast shipping.
8 Apr 2019 12:56
great quality but comes up a bit small
8 Apr 2019 10:13
6 Apr 2019 11:48
Bit off colored but for this price you can't expect much so I'm happy with jt
6 Apr 2019 04:04
Good product quality and fast shipping!
4 Apr 2019 23:55
Perfect, my super happy daughter.
4 Apr 2019 12:30
Great product, surprised with quality. Took longer than usual to come in post but sender had sent it promptly.
4 Apr 2019 00:32
Very good product take a size above
3 Apr 2019 02:55
The shield is horrible and the terminations could be much better (i'm going to have to entertain cutting threads .) besides that all good, good size and shipping very fast!
2 Apr 2019 23:28
Bought for gifting, bought S is size came perfect. Arrived in Sao Paulo in 20 days was very quickly.
2 Apr 2019 08:26
Good value for money. Fast shipping. Size 155 something big for girl 138 and 33 kg
1 Apr 2019 11:15
29 Mar 2019 21:37
Came very fast, the goods quality is normal, the size is also normal, the store is talking
29 Mar 2019 12:01
Very fast and very good quality
27 Mar 2019 08:12
Super fast perfect
27 Mar 2019 02:44
26 Mar 2019 10:44
My daughter is happy. Good product. Super.
26 Mar 2019 08:11
A party button but the cape and good
26 Mar 2019 06:41
26 Mar 2019 06:37
Great for my daughter
26 Mar 2019 02:40
The product is correct. the size for a nine-year-old girl too. the buttons come a little loose and a few threads, but once it's retouched it's pretty good
26 Mar 2019 02:27
The size approached. The robe is chic, only went for a long time. The only thing that everywhere sticks out threads and buttons on the chest are other, but in general for its price it is very good. Tie quality and long. I'm happy.
24 Mar 2019 03:22
Package arrived in 15 days. Great, the costume fits perfectly to my five-year-old Lou. He made jealous at the carnival.
22 Mar 2019 23:07
Exactly as it was supposed to be :)
22 Mar 2019 14:36
Matches the description, I took height above for my daughter to get my cape to her knees
22 Mar 2019 04:08
Fits the description but size a little small
Leave a Review